Care, Shipping & Privacy
Our launch policies are written for early made-to-order reservations. Final delivery details are confirmed with each customer before payment or production.
Shipping Policy
Digital memorial portraits and cards are delivered by email within 24 hours after we receive the photo and personalization details.
Printed keepsakes such as canvas, blankets, ornaments, mugs, and desk plaques are produced near the customer where available. Estimated delivery is 2-5 business days in the United States and 3-7 business days in the United Kingdom and Australia.
Light atelier pieces such as suncatchers, night lights, and gift boxes are made to order. Estimated delivery is 8-15 business days. We send a photo of the finished piece before it ships.
Shipping cost is shown before payment. UK and AU prices are shown tax-inclusive where required. US sales tax is calculated before payment.
Remake & Refund Promise
Every custom order starts with a preview. If the preview does not feel right, we revise it before production.
If the delivered item materially differs from the approved preview, arrives damaged, or has a production defect, we remake it or refund it. A clear photo of the issue helps us resolve it quickly.
Because each keepsake is personalized, approved custom orders cannot usually be cancelled after production begins. We still review sensitive situations with care.
Privacy Policy
Pet photos are used only to create the requested preview, digital file, or physical keepsake. They are not sold, licensed, or used in advertising without written permission.
Customers may request deletion of uploaded photos after fulfillment. Transaction records may be retained where required for accounting, fraud prevention, tax, and customer support.
Emails collected for discounts, waitlists, or order updates are used only for Lumipaw communication and can be unsubscribed from at any time.
Terms of Service
Customers confirm they have the right to use any photo or text submitted for a keepsake. Lumipaw may decline content that is abusive, infringing, or unsuitable for production.
Delivery estimates are not guarantees. Weather, carrier delays, customs processing, and address issues can affect timing.
Lumipaw is currently opening in a small early-access batch. We confirm each order personally before payment, production, or delivery begins.